Terms and Conditions

1. Service Description

Big Wave Laundry ("Big Wave", "we", "us") provides a pickup and delivery laundry service ("Service"), offered under our brand name porter at myporter.co, for residents of partner apartment complexes in the Houston, TX area. The Service includes pickup, washing, drying, folding, and delivery of laundry bags. By using the Service, you agree to these Terms and Conditions.

2. Pricing

• Base rate: $1.00 per pound, with a 10 lb minimum per bag
• Final price is calculated based on actual weighed weight at our facility
• Product upgrades (detergent, softener, additives) are charged per bag at rates shown at time of order
• Color separation: +$2.00 when requested
• Prices are subject to change with reasonable notice

3. SMS Notifications & Consent

SMS notifications are optional and are not a condition of using the Service. If you opt in via the consent checkbox at account signup, which is unchecked by default, you will receive automated SMS text messages from porter about your laundry service, including:

• Order confirmation and bag check-in
• Driver pickup notification
• Washing in progress update
• Out for delivery notification
• Ready for pickup notification
• Pickup and drop-off schedule updates for your apartment
• Payment and billing notices about your own orders (for example a card we could not verify or charge, with a link to update it or pay a balance)
• Occasional service announcements about laundry service at your apartment (for example a schedule change or a service interruption)

These are service messages about the laundry service at your apartment. They are never marketing or promotional messages.

Message frequency: 3–5 messages per order, plus occasional service announcements. Message and data rates may apply.

To opt out of SMS notifications, reply STOP to any message. To request help, reply HELP or contact us at (346) 227-2952. Opting out will not affect your ability to use the Service but you will no longer receive these service messages via SMS. Opting out does not delete your account — deleting your account and personal data is a separate request, handled by our team when you contact us at (346) 227-2952. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4. Customer Responsibilities

• Ensure your laundry bag is placed at the apartment front desk with your QR tag attached before the scheduled pickup
• Do not include items that cannot be machine washed (dry-clean only, leather, heavily soiled items)
• Remove all items from pockets before submitting laundry
• Big Wave is not responsible for items left in pockets or non-washable items damaged during washing
• Pick up your clean laundry from the front desk within 5 business days of the ready notification

5. Liability

Big Wave Laundry takes reasonable care in handling all laundry. In the unlikely event of damage or loss, our liability is limited to the lesser of the replacement value of the item or 10× the price paid for laundering that bag.

We are not liable for pre-existing damage, color bleeding between garments (when color separation is not requested), normal wear from laundering, or items left in pockets.

6. Payment

Payment terms are established at time of service. Big Wave Laundry reserves the right to hold orders until payment is confirmed. Accepted payment methods will be communicated at time of order.

7. Changes to These Terms

We may update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms. The date at the top of this page reflects the most recent revision.

8. Contact

Big Wave Laundry
9920 Windmill Lakes Blvd, Houston, TX 77075
(346) 227-2952
myporter.co

Hours: Open 24/7