Privacy Policy

1. Who We Are

Big Wave Laundry ("we", "us", or "our") operates a pickup and delivery laundry service located at 9920 Windmill Lakes Blvd, Houston, TX 77075, offered to residents under our brand name porter at myporter.co. We can be reached at (346) 227-2952.

2. Information We Collect

We collect the following information when you use our pickup and delivery laundry service:

• Name and unit number — to identify your laundry order
• Phone number — to coordinate pickup and delivery of your laundry, and, only if you opt in, to send you SMS order status notifications, payment and billing notices about your own orders, and occasional service announcements about laundry service at your apartment
• Email address — optional. If you give us one, we use it for order confirmations and receipts, payment and billing notices about your own orders, pickup and drop-off schedule updates, service announcements about laundry service at your apartment, and account notices such as confirmation that your account was deleted
• Laundry preferences — detergent, softener, and wash settings you select when placing an order
• Order history — bag codes, weights, pricing, and delivery timestamps

3. How We Use Your Information

• To fulfill your laundry pickup and delivery orders
• To send you SMS notifications about your order status (e.g. picked up, washing, ready for pickup), pickup and drop-off schedule updates, payment and billing notices about your own orders, and occasional service announcements about laundry service at your apartment — only if you opted in via the optional consent checkbox at account signup
• To calculate pricing based on laundry weight and selected products
• To provide your apartment complex with aggregate service reports
• To improve our service quality and operations

4. SMS Messaging

SMS notifications are optional. You will only receive SMS messages from porter about your laundry service if you opt in via the consent checkbox at account signup, which is unchecked by default. Consent is not a condition of using the service. Those messages cover your laundry order status, pickup and drop-off schedule updates, payment and billing notices about your own orders, and occasional service announcements about laundry service at your apartment — they are never marketing or promotional messages. Message frequency varies based on order activity, typically 3–5 messages per order, plus occasional service announcements.

Message and data rates may apply.

To opt out at any time, reply STOP to any message. To get help, reply HELP. You can also contact us directly at (346) 227-2952. Opting out of SMS does not delete your account — you keep using the service, and if you gave us an email address you still receive order confirmations there. Deleting your account and personal data is a separate request handled by our team (see Data Retention below).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text-message services.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your data is only shared with:

• Twilio — our SMS provider, used solely to deliver order notifications, billing notices, and laundry service announcements to the phone numbers of residents who opted in
• Stripe — our payment processor, used solely to store your payment method and charge for your orders
• Resend — our email provider, used solely to deliver order confirmations and receipts, payment and billing notices, schedule updates, laundry service announcements, and account notices to residents who gave us an email address
• Supabase — our database and backend provider, which stores your account and order records on our behalf
• Vercel — our application hosting provider, which serves the website and processes the requests you make to it
• Sentry — our error-monitoring provider, which receives technical diagnostic metadata when something fails. It does not receive phone numbers, email addresses, or message content
• Your apartment complex — aggregate order counts and revenue data only (no personal details)

6. Data Retention

We retain your order history and personal information for up to 2 years to support order disputes, revenue reporting, and service improvements. You may request deletion of your data at any time by contacting us at (346) 227-2952.

7. Security

Your data is stored in a secure cloud database (Supabase/PostgreSQL) with encryption at rest and in transit. Access is restricted to Big Wave Laundry staff only.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

Big Wave Laundry
9920 Windmill Lakes Blvd, Houston, TX 77075
(346) 227-2952
myporter.co