Privacy Policy

1. Who We Are

Big Wave Washateria ("we", "us", or "our") operates a pickup and delivery laundry service located at 9920 Windmill Lakes Blvd, Houston, TX 77075. We can be reached at (346) 227-2952 or via our website at bigwavewashateria.com.

2. Information We Collect

We collect the following information when you use our pickup and delivery laundry service:

• Name and unit number — to identify your laundry order
• Phone number — to send you SMS order status notifications
• Email address — optional, for order confirmations
• Laundry preferences — detergent, softener, and wash settings you select when placing an order
• Order history — bag codes, weights, pricing, and delivery timestamps

3. How We Use Your Information

• To fulfill your laundry pickup and delivery orders
• To send you SMS notifications about your order status (e.g. picked up, washing, ready for pickup)
• To calculate pricing based on laundry weight and selected products
• To provide your apartment complex with aggregate service reports
• To improve our service quality and operations

4. SMS Messaging

By providing your phone number, you consent to receive SMS messages from Big Wave Washateria regarding your laundry order status. Message frequency varies based on order activity — typically 3–5 messages per order.

Message and data rates may apply.

To opt out at any time, reply STOP to any message. To get help, reply HELP. You can also contact us directly at (346) 227-2952.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is only shared with:

• Twilio — our SMS provider, used solely to deliver order notifications to your phone number
• Your apartment complex — aggregate order counts and revenue data only (no personal details)

6. Data Retention

We retain your order history and personal information for up to 2 years to support order disputes, revenue reporting, and service improvements. You may request deletion of your data at any time by contacting us at (346) 227-2952.

7. Security

Your data is stored in a secure cloud database (Supabase/PostgreSQL) with encryption at rest and in transit. Access is restricted to Big Wave Washateria staff only.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

Big Wave Washateria
9920 Windmill Lakes Blvd, Houston, TX 77075
(346) 227-2952
bigwavewashateria.com